Privacy Policy
This Privacy Policy explains how Next Phase Coach collects, uses and protects personal information when you use our website and services.
1. Who we are
Next Phase Coach is operated by Wayne Dewhurst trading as Next Phase Coach.
Privacy enquiries: hello@nextphasecoach.co.uk
2. Information we collect
Depending on how you use the service, we may collect your email address, account and authentication information, subscription information, sessions you create or save, support correspondence and technical information such as IP address, browser and device information.
We do not need players' names or other personal information to generate a coaching session. Please avoid entering unnecessary personal information about players.
3. How we use your information
- create and manage your account;
- send verification and account emails;
- provide the service, saved sessions and downloads;
- process and manage subscriptions;
- provide customer support;
- maintain security and prevent misuse;
- resolve technical problems; and
- improve the service.
4. Payments
Payments are processed by Stripe. We do not store your full payment card number or security code. Stripe processes payment information under its own privacy policy and security practices.
5. Email
We use an email delivery provider to send account and verification messages. Your email address may be processed by that provider for delivery. We do not sell your personal information.
6. Legal bases for processing
Depending on the circumstances, we process information because it is necessary to provide the service or perform a contract, because we have a legitimate interest in maintaining, securing and improving the service, because we need to comply with a legal obligation, or because you have given consent where consent is appropriate.
7. Who we share information with
We may share necessary information with payment processors, email delivery providers, hosting providers and technical service providers where reasonably necessary to operate or secure the service.
8. How long we keep information
We retain information for as long as reasonably necessary to provide the service, maintain business records, deal with disputes and comply with legal obligations. Account and saved-session information may be retained while your account remains active. Information no longer required will be deleted or securely disposed of where reasonably practicable.
9. Your rights
Depending on the circumstances, you may have rights to request access, correction or deletion of your information, object to or restrict certain processing, request transfer of certain information and withdraw consent where processing is based on consent.
Contact hello@nextphasecoach.co.uk to exercise a relevant right.
10. Complaints
Please contact us first if you have concerns about how we have handled your information. You also have the right to complain to the Information Commissioner's Office (ICO).
11. Security
We take reasonable technical and organisational measures to protect personal information. However, no internet service can be guaranteed to be completely secure.
12. Cookies and similar technologies
Next Phase Coach may use cookies or similar technologies necessary for the website and account system to function. If non-essential cookies or similar technologies are introduced, appropriate information and consent will be provided where required.
13. Changes
We may update this Privacy Policy when necessary. The latest version will be available on the Next Phase Coach website.
14. Contact
For privacy questions or requests: hello@nextphasecoach.co.uk.