Cancellation & Refund Policy

1. Cancelling your subscription

You can cancel your Next Phase Coach Pro subscription at any time through the subscription management facility available through your account. Cancellation stops automatic renewal. Pro features normally remain available until the end of the current paid billing period.

2. Monthly subscriptions

The £6.99 monthly subscription renews each month unless cancelled before the next renewal date. Cancelling does not normally result in a refund for unused days in the current monthly period, subject to your statutory consumer rights.

3. Annual subscriptions

The £59.99 annual subscription renews annually unless cancelled before the next renewal date. Cancelling does not normally result in a refund for the unused portion of the current annual period, subject to your statutory consumer rights.

4. Refund requests

If you believe you have been charged incorrectly, experienced a significant service problem or have another reason you believe a refund is appropriate, contact hello@nextphasecoach.co.uk. We will consider the circumstances and applicable consumer rights.

5. Digital service cancellation rights

Where you purchase a digital service online, consumer cancellation rights may apply. Where you expressly request that the digital service begins immediately, the law may affect your ability to cancel once the service has begun. Where applicable, we will provide the required information and obtain the appropriate acknowledgement before or during purchase. Nothing in this policy removes or limits statutory consumer rights.

6. Technical problems

If a significant technical problem prevents access to a paid service for a material period, contact us. We will investigate and, where appropriate, provide a suitable remedy.

7. Contact

Cancellation or refund enquiries: hello@nextphasecoach.co.uk.